I haven't been back to Napa in over 10 years, so when my friends invited me to their family reunion, I looked forward to seeing both my friends from college and wine country. Upon my arrival at the Silverado Resort after an 8+ hour drive, the front desk helped me find my friends by searching last names, first names and relatives names; they never lost their patience or smile. Likewise Dominique, the concierge, managed to reserve a sold out restaurant for a party of four, that became a party of eight an hour before the reservation. Service here was impeccable. Even housekeeping was efficient and smiling with a fully booked hotel, they came and delivered extra towels within 30 minutes of our request.
The 1 BR fireplace condo ($340 per night) looked out over the golf course, a beautiful view to wake up to every morning.
We got a fireplace condo which was spacious enough to easily accommodate four adults (unless the four are football players).
The kitchen was well equipped with a coffeemaker, tea kettle, microwave and dishwasher. There was a welcome plate of fresh fruit and cheese upon our arrival, which we promptly devoured after a flight which offered NO food (not even for sale)!
The beds were comfortable and spacious, with mattresses that were neither too firm nor soft.
Great touches like a screened bathroom window which opened to a private patio, a full sized ironing board, and a loofah mitt, made this one of the most well appointed places I have ever stayed!
The only negatives during my entire stay was that the resort lacked ENOUGH personnel to handle all the guests and the room decor could use a more updated look. The line at the front desk was three guests deep per person at the counter. The lone concierge, Dominique, had 5 guests waiting for her as her phone rang. When I called in to the hotel from my cell phone, I was put on hold and cut off four times as I waited. If they would just update the condos to a more modern look and invest in more personnel, this would be a spectacular resort, but it is a very good place to stay as it is now, so if you are going to wine country, consider Silverado as one of the most tasteful choices you can make.